Many of your younger family members are probably on Facebook. It’s even more than likely that you’ve got grandparents hanging out there as well. With that said, do you know if your customers are using Facebook? Keep reading for information on how to conduct a successful Facebook marketing campaign.
An ideal way to encourage fans is to always reply to their wall postings. It is important to monitor your wall daily and to check out @ messages for your brand as well. Reply to them, especially if it is someone who needs customer service or has a complaint.
You need to have a unique Facebook page if you use it for marketing purposes. You can accomplish this by including a lot of photos and making it very colorful. People on Facebook often like these types of pages instead of plain pages.
Consider Facebook to be a platform in sharing content. It’s for more than sharing photos and playing games. Think of it as such. Use Facebook to promote your blogs from other channels. Facebook usually drives up a bunch of traffic.
Facebook Group
Depending on your needs, a Facebook group may work better for you than a page. A Facebook group will help encourage your followers to develop and participate in an online community where they can interact together. Both pages and groups will allow your followers to see what you are doing and then they can respond in kind.
You need to know when you should post about your products on your page. Posting information on other people’s Facebook pages can garner a great deal of attention. You need to make sure it is good attention. Post on other pages if you have relevant or interesting information to add. Avoid spamming at all costs.
It’s imperative that you keep your audience up-to-date. You don’t want to overdo this. You should limit your posts to once a day or so. Don’t post every hour. Postings should be informative, short and engaging to keep the interest of your customers.
Do not turn off the comment function on your Facebook page. You may think that you can use this to keep people from posting bad things, but in the end it will make people think you’re not interested in their comments.
You need to be sure that you’re nurturing relationships with people when you’re interacting with them on Facebook. You have to invest in your fan base by taking the time to communicate with them. Fresh and simple content is king. Remember to reward loyal customers with deals and promotions.
If someone comments on your page, reply to it. Both comments posted publicly and those directed to you via email are worth responding to. This may involve more work for yourself, however your subscribers are sure to appreciate the personal touch.
Use your own experiences on Facebook to help you determine what your customers want. These tips will keep your customers on edge with new product offerings for your company. If you put forth a lot of effort, you’ll see your profit increase.
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